CASES

All the data about customer issues or questions is stored in a case. Cases can originate from phone calls, email, inquiries on the website, or from housekeeping services or a property manager.

It's helpful to keep in mind that cases are just the term that Dynamics CRM uses to describe customer service events that come through a variety of channels and need to be resolved.

In the Premiere CRM system, cases refer to service or maintenance required, usually attached to a specific unit or building.

Find cases by going to OPERATIONS >> CASES from the sitemap.