Marketing Troubleshooting

My web property is not displayed on the website.

Your new web property is not showing on the website.

Resolution

1. If your property is located in a city that does not otherwise exist on the website please contact support. Additional steps are required to publish properties for a city for the first time.

2. Please check that all the following rules are followed

• Related Property must have at least one Suite that is not an outsourced partner (split, owned or leased)
• Related Property must have at least one active (by contract) Suite
• Web property record must indicate that it has at least one bedroom type (including Studio)
• Web property record must have at least one photo

Replaced photos are not updated on website

You update a photo in CRM but the updated photo is not displaying on the website.

Resolution

Ensure that you have deleted the actual photo record, and added a new one. You should not be just replacing the attachment on a web photo record as that will not be recognized as a change by the system.

Deleted photos and/or properties are not being deleted from website

You delete photos for a property, or an entire web property but it is still showing on the site.

Resolution

Please ensure that you are deleting the record in question and not simply deactivating it. Due to caching deleted records and photos can appear on the site for extended periods of time. To force remove these items from the cache please contact support.